User Review for EHarmony | Get the Most out of Modern Dating

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In our eHarmony dating site review, we quickly found out that the eHarmony experience is very different from other dating sites. This site is very much aimed at finding long-term, serious partners and is not the dating site for a quick hookup or a casual fling. The sign-up process is longer than for most dating sites, and the questions somewhat generic, but the big positive is the eHarmony guarantee. Whilst it isn’t cheap, if you haven’t found a match within three months, they will give you three months free. It sounds like a very confident guarantee!

Pros & Cons

Free registration and profile set up
Ability to get limited matches outside of your preferences
Advanced matching algorithm
No spam messages or fake profiles
Detailed sign up process
Limited ads and banners
24/7 customer support – a very unusual level of user assistance in the online dating world!
3-month guarantee
Limited search functions and browsing facilities
No messaging service outside of a paid subscription
Lengthy sign-up process (they say 10 minutes, it was more like half an hour)
Comparably expensive subscription

Pricing Plans


1 month


6 months


24 months

Free services Vs. Paid services

Free services
Profile creation
View a member profile
Send automated questions
Add people to favorites
Paid services
View photos
See who has added you to their favorites
Unlimited messaging
See who has viewed your profile
Browse anonymously
Get matches outside of your preferences
3-month guarantee

Easy to Use

Signing up to eHarmony is free, but the functionality ends there. You can create an account and a profile and see all your matches, but to contact anybody, you must have a paid subscription. The unique aspect to eHarmony is that you cannot browse or contact users directly – you receive a daily list of recommended contacts and then are free to chat online, message, and view their profile details. This is both positive and negative; you can browse or find singles for yourself, but the search function is limited. However, you benefit from the advance eHarmony algorithm and highly specific and potential matches, so have a better chance of finding someone with whom you share things in common.

The crux of the eHarmony features is their high level of detail and the very personal experience. The matching system is advanced, and when you start to receive daily suggestions, you can quickly see that these are real compatible matches and not just people who happen to be local to you. A downside, or perhaps a positive, is that you cannot contact anybody and everybody at random – paid membership or not. If you have experienced spam messages in the past, this is a plus, as you won’t receive streams of unwanted attention. The big positive of eHarmony is how important they emphasize finding singles that match with your own beliefs, personality, and lifestyle.

Search Functions

The interesting thing about eHarmony is that it differs from every other dating site. There are limited options to search profiles or browse members by a search by city. Instead, you tell eHarmony what you are looking for and where, and they do the hard work for you. If they find you a compatible match, then the messaging system and live chat function work well. It is a different online dating experience to now be able to know how to use an eHarmony search, but given their results and testimonials, it seems that the algorithm does a better job of selecting suitable matches than perhaps we might!

Safety & Security

EHarmony customer service is available 24/7, and although they promise a response within 36 hours are known to get back to users quickly, particularly with any verification or security queries. The site includes plenty of FAQs and advice about how the site works. There is an anonymous ‘incognito’ mode to allow users to look at profiles and view photos privately, and a dating safety guideline that provides support and tips.


EHarmony could do with some updating and is more expensive than other sites. The big but is that eHarmony is the only dating site that offers a guarantee, is completely focused on long term monogamist relationships, and has a long history in finding compatible and successful matches. If you are looking for something serious, or want to marry the next person you date, eHarmony is the dating site for you.

Questions & Answers

How to delete an eHarmony account?

To close your eHarmony account, simply log in and access your account settings. In the billing section, there is a button to close your account.

How to cancel an eHarmony subscription?

An eHarmony paid subscription runs for a set period, so if you decide to cancel, then you need to access your Account Settings and go to the ‘Cancel my subscription’ option. Once you have canceled your subscription, you can close your account altogether.

How to you know if a match has closed you on eHarmony?

Every match recommended is compatible, but sometimes one or the other person might not think it is right for him or her, and close the match. If this happens, then the person will see that their compatible match no longer appears on their profile.

How often does eHarmony send matches?

EHarmony sends you matches as soon as you sign up and continues to do so every day. If you have reached the limit of all the compatible matches they can find, you can edit and increase the amount of information on your profile to receive more matches.

What does a smile mean on eHarmony?

EHarmony offers the option of sending an introductory message to a match. Emojis are sometimes used as an alternative to saying ‘hello’ – although using the opportunity to send a great introduction might be a better option!

How to close a match on eHarmony?

When you receive through your daily lists of compatible matches, you can choose to save them as favorites, message the person, or close the match if you don’t think it is right. Simply select ‘close’ from the options on your account, and the match will be removed from your shortlist.

How to contact eHarmony ?

The eHarmony customer care team is available 24/7. To get in touch, click on ‘Contact Customer Care’ and then log in to submit your query. They promise to get back to you within 36 hours.

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